@book{10773,
	author = {A. Lindquist, Evert||Vincent, Sam||Wanna, John},
	title = {Putting Citizens First: Engagement in Policy and Service Delivery for the 21st Century},
	url = {https://library.oapen.org/bitstream/20.500.12657/33532/1/459992.pdf||https://library.oapen.org/bitstream/20.500.12657/33532/1/459992.pdf||https://library.oapen.org/bitstream/20.500.12657/33532/1/459992.pdf||https://library.oapen.org/bitstream/20.500.12657/33532/1/459992.pdf}
}