TY  - BOOK
AU  - Bly, Robert W 
TI  - The encyclopedia of business letters fax memos and e-mail
SN  - 8186734368
U1  - 651.75 BLY/E � 
PY  - 1999///
CY  - Bangalore
PB  - Master Mind Books
KW  - COMMUNICATION
KW  - FAX MEMOS
KW  - LETTERS
ER  -