@book{31147,
	author = {Woodcock, Jamie},
	title = {Working the Phones},
	url = {https://library.oapen.org/bitstream/20.500.12657/26026/1/1004059.pdf||https://library.oapen.org/bitstream/20.500.12657/26026/1/1004059.pdf||https://library.oapen.org/bitstream/20.500.12657/26026/1/1004059.pdf}
}