TY  - BOOK
AU  - Lilley, Roy
TI  - Dealing with difficult people: : Creating success
SN  - 9780749466947
U1  - 650.13 LIL/D 
PY  - 2013///
CY  - UK
PB  - Kogan Page
KW  - MANAGEMENT
KW  - PERSONNEL MANAGEMENT
ER  -