TY  - BOOK
AU  - Smith, Bertram
TI  - CRM: Customer relationship management
SN  - 9781639891429
U1  - 658.812 SMI/C 
PY  - 2022///
CY  - New York
PB  - States Academic Press
KW  - BUSINESS & ECONOMICS Customer Relations
KW  - Customer relations
ER  -