Tiwana, Amrit <br/><br/>
Essential guide to knowledge management: E-business and CRM applications 

 - New Delhi  Pearson Education  2001 
 - 315 
<br/><br/><label>ISBN: </label>8178083264 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM APPLICATIONS<br/>E-COMMERCE<br/>KNOWLEDGE MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.4038 TIW/E