TY  - BOOK
AU  - Tiwana, Amrit
TI  - Essential guide to knowledge management: E-business and CRM applications
SN  - 8178083264
U1  - 658.4038 TIW/E 
PY  - 2001///
CY  - New Delhi
PB  - Pearson Education
KW  - CRM APPLICATIONS
KW  - E-COMMERCE
KW  - KNOWLEDGE MANAGEMENT
ER  -