Jill, Dyche <br/><br/>
CRM handbook: A business guide to customer relationship management 

 - New Delhi  Pearson Education  2002 
 - 307 
<br/><br/><label>ISBN: </label>8178085682 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM<br/>CUSTOMER RALATIONSHIP MANAGEMENT<br/>SALES MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.812 JIL/C