000			00492nam a2200121Ia 4500
008			220616s9999||||xx |||||||||||||| ||und||
100			_aHabryn, Francois
245		0	_aCustomer intimacy analytics : leveraging operational data to assess customer knowledge and relationships and to measure their business impact
546			_aEnglish[eng]
650			_aServices||Social Networks||Business Analytics||Customer Intimacy||Strategy
856			_uhttps://www.ksp.kit.edu/9783866448483
942			_cEB
999			_c19863 _d19863