000			00449nam a2200157Ia 4500
008			130318s9999 xx 000 0 und d
020			_a8178083264
082			_a658.4038 TIW/E
100			_aTiwana, Amrit
245			_aEssential guide to knowledge management: E-business and CRM applications
260			_bPearson Education _aNew Delhi _c2001
300			_a315
650			_aCRM APPLICATIONS
650			_aE-COMMERCE
650			_aKNOWLEDGE MANAGEMENT
999			_c419 _d419